At pkd365, we take your privacy seriously. This Privacy Policy explains exactly what personal information we collect when you use our platform, how we use and protect it, who we may share it with, and what rights you have over your own data. We have written this document in plain, straightforward English so that every Pakistani player can understand exactly how their information is handled.
Six core privacy commitments that underpin everything pkd365 does with your personal data.
All data transmitted between your device and pkd365 servers is protected by industry-standard 256-bit SSL/TLS encryption. Your credentials, payment details, and personal information are never sent in plain text.
pkd365 does not sell, rent, or trade your personal information to third-party marketers or data brokers under any circumstances. Your data is used only to operate and improve the pkd365 platform.
pkd365 collects only the data that is strictly necessary for account operation, identity verification, payment processing, and regulatory compliance. We do not collect data "just in case".
You have the right to access, correct, export, and request deletion of your personal data. pkd365 provides clear processes for exercising all data subject rights through our support team.
As an internationally licensed platform, pkd365 operates under data protection obligations set by its licensing authority. All data handling practices are subject to regular regulatory review and audit.
pkd365 marketing communications — including SMS, email, and push notifications — can be opted out of at any time from your account settings or by contacting support. Opt-out requests are processed within 48 hours.
This Privacy Policy describes how pkd365 ("pkd365", "we", "us", or "our") collects, processes, uses, and protects the personal information of individuals ("you", "the Player", or "the User") who access or use the pkd365 website at pkd365.net and all associated gaming services, features, and content (collectively, the "Platform").
By registering an account on pkd365, making a deposit, placing a bet, or otherwise using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. If you do not agree with any part of this Privacy Policy, please discontinue use of the pkd365 platform immediately.
This Privacy Policy forms part of the pkd365 Terms and Conditions. Defined terms used in this Policy but not defined here carry the meanings given to them in the Terms and Conditions. In the event of any conflict between this Policy and the Terms and Conditions on the specific subject of data protection, this Privacy Policy shall govern.
Plain Language Note: We have written this Policy to be as clear as possible. Where legal language is unavoidable, we have added plain-language explanations in the relevant sections. If anything is unclear, contact us at [email protected] and our team will explain in plain English or Urdu as preferred.
pkd365 is an online gaming platform operating under an international gaming licence. The platform offers sports betting, live casino, slots, Dragon Tiger, Wheel games, and other gaming products to eligible players. pkd365 is the data controller responsible for the personal information collected and processed through the pkd365.net website and associated mobile interfaces.
For all privacy-related enquiries, data access requests, or complaints regarding how pkd365 handles your personal information, the designated point of contact is the pkd365 Data Protection team, reachable at [email protected] with the subject line "Privacy / Data Request".
pkd365 collects the following categories of personal data from players and platform visitors:
When you create a pkd365 account, we collect:
To comply with our licensing obligations, pkd365 may collect:
Note: pkd365 does not store full card numbers or sensitive payment credentials directly. Payment processing is handled through certified payment gateways with their own security standards. pkd365 stores only the reference data needed to associate transactions with your account.
pkd365 collects personal data through the following channels:
pkd365 uses your personal data for the following purposes:
| Purpose | Data Used |
|---|---|
| Account registration and management | Registration data, contact details |
| Age and identity verification (KYC) | KYC documents, registration data |
| Processing deposits and withdrawals | Financial data, KYC data |
| Delivering gaming services | Gaming activity data, account data |
| Customer support and dispute resolution | Communications data, account data |
| Fraud detection and prevention | Technical data, financial data, gaming data |
| Anti-money laundering compliance | Financial data, KYC data, gaming data |
| Responsible gaming monitoring | Gaming activity data, account data |
| Marketing and promotions (with consent) | Contact details, gaming preferences |
| Platform improvement and analytics | Technical and usage data (anonymised) |
| Regulatory reporting and licensing compliance | All categories as required by regulator |
pkd365 processes your personal data on one or more of the following legal bases:
pkd365 does not sell your personal data. We share your data only in the following limited circumstances, and only to the extent necessary for each purpose:
Data Processing Agreements: All third parties with whom pkd365 shares personal data are required to enter into data processing agreements obligating them to handle your data securely, use it only for the permitted purpose, and apply appropriate technical and organisational security measures.
pkd365 retains personal data for as long as necessary to fulfil the purposes for which it was collected, and in accordance with the minimum retention periods required by our licensing authority. The following general retention periods apply:
| Data Category | Retention Period |
|---|---|
| Account registration data | Duration of account + 5 years after closure |
| KYC identity documents | Duration of account + 5 years after closure |
| Financial transaction records | Duration of account + 7 years after closure |
| Betting and gaming history | Duration of account + 5 years after closure |
| Support and communications records | 3 years from date of communication |
| Technical and server logs | 12 months on a rolling basis |
| Marketing consent records | Until consent is withdrawn + 1 year |
After the applicable retention period expires, pkd365 will securely delete or anonymise your personal data. Anonymised data (from which you cannot be identified) may be retained indefinitely for statistical and analytics purposes.
pkd365 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure:
Your Responsibility: While pkd365 takes all reasonable technical precautions, no internet transmission is completely risk-free. You are responsible for keeping your pkd365 login credentials confidential and for using a secure, private device when accessing your account. Never share your password with anyone, including pkd365 support staff.
pkd365 uses cookies and similar tracking technologies to operate the platform, personalise your experience, and analyse platform usage. The following types of cookies are used:
You can manage cookie preferences through the cookie consent banner displayed on your first visit to pkd365, or by adjusting your browser settings. Note that disabling essential cookies will impair or prevent your use of the pkd365 platform.
Third-Party Analytics: pkd365 uses analytics tools to understand aggregate usage patterns. These tools receive anonymised, non-personally identifiable usage data only. They do not receive your name, CNIC details, payment information, or individual betting history.
As a pkd365 player, you have the following rights over your personal data. To exercise any of these rights, contact [email protected] with the subject line "Data Rights Request".
pkd365 will respond to all data rights requests within thirty (30) calendar days. In complex cases, this period may be extended by a further thirty (30) days, in which case we will notify you of the extension and the reason for it.
pkd365 does not knowingly collect personal data from individuals under the age of 18. Sports betting on pkd365 is available to players aged 18 and above only. Casino games — including Dragon Tiger, Wheel, live tables, and slots — are restricted to players aged 21 and above.
If pkd365 discovers that personal data has been collected from a player who is under the applicable minimum age, that account will be immediately suspended, all personal data associated with the account will be deleted (subject to any legally required retention obligations), and any funds deposited will be returned to the source payment method following identity verification.
If you are a parent or guardian and believe your child has registered on pkd365, please contact us immediately at [email protected] and we will take prompt action to close the account and delete the associated data.
pkd365 operates on servers and infrastructure that may be located in jurisdictions outside Pakistan. When your personal data is transferred to or processed in a jurisdiction outside your country of residence, pkd365 ensures that appropriate safeguards are in place to protect your data to a standard equivalent to those described in this Privacy Policy.
Such safeguards include contractual data protection clauses in all agreements with data processors located outside Pakistan, as well as adherence to the data protection requirements of pkd365's international licensing authority. By using the pkd365 platform, you consent to this transfer as necessary for the operation of the gaming service.
pkd365 may update this Privacy Policy from time to time to reflect changes in how we handle data, changes to our services, or changes in applicable legal and regulatory requirements. When material changes are made, pkd365 will notify registered players via email or on-platform notification at least seven (7) days before the changes take effect.
The "Last Updated" date at the top of this page will always reflect the date of the most recent revision. We encourage you to review this page periodically so that you are always aware of the current policy. Continued use of pkd365 after the effective date of any updated Privacy Policy constitutes your acceptance of the changes.
For any questions about this Privacy Policy, to exercise your data rights, or to raise a concern about how pkd365 handles your personal information, please get in touch with the pkd365 Data Protection team:
Please note: the email address above is a support contact only and is displayed as plain text. It is not a clickable link. pkd365 support staff will never ask for your account password in any communication.
If you are not satisfied with how pkd365 has handled a data protection concern after raising it directly with us, you have the right to escalate your complaint to the dispute resolution body designated by pkd365's international licensing authority. Details of this process are available from our support team.
Play with confidence on Pakistan's premier online gaming platform. Cricket betting, live casino, Dragon Tiger, Wheel, and hundreds of slots — all secured with 256-bit encryption and backed by international licensing standards.
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